ORLANDO, Fla. — The employees who
kept the data systems humming in the vast Walt
Disney fantasy fief
did not suspect trouble when they were suddenly summoned to meetings with their
boss.
While families rode the Seven
Dwarfs Mine Train and searched for Nemo on clamobiles in the theme parks, these
workers monitored computers in industrial buildings nearby, making sure
millions of Walt
Disney Worldticket sales, store purchases and hotel reservations
went through without a hitch. Some were performing so well that they thought
they had been called in for bonuses.
Instead, about 250 Disney employees were told in late
October that they
would be laid off. Many of their jobs were transferred to immigrants on temporary
visas for highly skilled technical workers, who were brought in by an
outsourcing firm based in India. Over the next three months, some Disney
employees were required to train their replacements to do the jobs they had
lost.
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